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ServiceNow Training
ServiceNow ITSM Training

WHY Servicenow ITSM?

ServiceNow ITSM Training

ServiceNow is known as the Enterprise Cloud Tool which is used to deliver specialized IT Service Management (ITSM) applications. It is a form based easily customisable workflow application development.

FUNDAMENTALs of ServiceNow Training Details (12 hours)

  • Introduction to ITSM, Basics of ServiceNow
  • How to Login and various Roles in ServiceNow (End User, ITIL, System Admin)
  • Getting familiar with User Interface and Navigation
  • Working with Applications and Modules
  • Employee Self Service page
  • Home Page Customization
  • User Administration & Security Controls
  • Setting up company, department, locations etc
  • Introduction to Data Dictionary
  • Managing Applications & Modules
  • Exercises

  • ADMINISTRATION in ServiceNow Training Details (12 hours)

  • Perform core configuration tasks
  • Work with User Interface (UI), data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, configuration management database (CMDB), import / update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs)
  • perform instance branding and customization
  • Integrate social IT elements and learn best practices

  • Implementation in ServiceNow Training Details (12 hours)

  • Review of the ServiceNow StartNow Implementation Methodology
  • System setup and configuration management database (CMDB)
  • Security of Application
  • Integrations, including introduction to LDAP and Web Services
  • Functional requirements Hands-on implementation
  • Go-live preparation and checklist
  • Performance and coding best practices

  • SCRIPTING in ServiceNow Training Details (12 hours)

  • When should we use script?
  • Configure a ServiceNow instance for scripting
  • client-side Script
  • Client scripts
  • Policies in UI
  • Script Server-side
  • Business Rules - Glidesystem - Gliderecord
  • Scheduled jobs - Event management - workflow scripts - script includes
  • Best practices of developing scripting

  • Who can take Servicenow Training

    These courses are good for freshers also.

    Prerequisite for ServiceNow Training


    The significant features of our ServiceNow courses:

  • Instructor led and not recorded sessions
  • Hands-on example for every topic solved and shown
  • clear explanation of both the how and why and ample practice exercises
  • Covers indepth all the topics of ServiceNow (as mentioned above)
  • Practical real time examples
  • Study material for future references(Links)
  • Remote/Online training for a small group to save travel & other cost

  • Our trainers are:

  • Technical Experts.
  • Reference checked.
  • Available locally in every city.
  • With Relavant industry experience.
  • For Technical IT training enquiry, please Contact us


    • SailPoint IAM / IIQ Basic
    • SailPoint IAM / IIQ Advance
    • Oracle OIM / OAM
    • CA Siteminder SSO / IAM
    • SAP IDM / SAP Netweaver IDM
    • Testimonials

      Udyan SharmaIndia - ConsultantThe session was really good. Trainer explained everything with good examples, my technical doubts were cleared.

      Mahitha KadariVirginia - Business Analyst (Developer)the training was really good And trainer discussed every topic very detail.

      Mautusi DeyIndia - Consultant - FnF(Fidelity)The training was good. The trainer knows the concepts.

      Srinivas PuttaUSA - ConsultantThe training was absolutely amazing. The trainer was not only knowledgeable but also professional and answered all the questions. We were class of three, and he took time to go above and beyond to explain things.

      Riyaz RizviDoha Qatar - Executive Director
      Overall experience is great, trainer was wonderful, in terms of explaining the topics and making sure we understand. excellent problem solving skills. Course material and other documents are very good and carry every single detail. Hope to go for next level, but not now, it will take sometime.

      Mir AliUSA - Raynold - SAP SecurityI really enjoyed the Sailpoint online course, it was very informative. Trainer was a great instructor, he is very knowledgeable and was very willing to take the extra time to focus on areas that we had a harder time grasping. "Thank you. I really enjoyed and learned much from this course." The class was very informative. I am very satisfied with this course.