Call Center/ BPO / ITES Trainings With the growth of the ITES and BPO sectors in India, everyone in the industry is looking for that competitive edge which would give them more productivity, there by the demands for training at the foundation and managerial levels has seen a steep rise.
- Module 1: Introduction, Caring about Consonants, Vital Vowels, Syllable Stress, Intonation, Call Flow - Module 2: Grammar, Parts of Speech - Module 3: Subject-verb agreement, Tenses - Module 4: Sentences, Types, Voices, Commands - Module 5: Words and Meaning, Synonyms, Antonyms, Homonyms (Homographs), Homophones, Kangaroo words - Module 6: Problem Vocabulary and Modulations: Catachresis, Malapropism, Prepositions and Auxiliaries (Modals) - Module 7: Idioms and Figures of Speech - Module 8: Extempore: Warmup, announcement, Picture, Graph, Map - Module 9: Customer Psychology, Types and Handling - Module 10: Live sessions, Phones etiquettes and extensive mock calls with Pronunciation exercises Training Assistance - If you would like us to assist you in Software Technical trainings contact us | |